Refund and Returns Policy

Last updated: 22 October 2026

At Printably, we want you to be happy with your print. This policy explains how to contact us about cancellations, returns, replacements and refunds. It does not limit any rights you have under South African consumer law.

Custom photo prints

Custom photo prints are made using the image and instructions you submit. Please check your selected image, size, finish, delivery details and special instructions carefully before placing your order.

If you need to cancel or change an order, contact us as soon as possible at info@printably.co.za. We’ll try to make the change if production has not started. If production has started, cancellation or changes may no longer be possible, or reasonable costs already incurred may apply where permitted by law.

A custom print is not automatically excluded from a return or remedy if it is faulty, damaged, incorrect, or does not reasonably match the order specifications. Please contact us so we can assess the issue and arrange an appropriate remedy.

Damaged, faulty or incorrect orders

Please email info@printably.co.za with your order number, a description of the issue and clear photos of the print and packaging. Contact us as soon as reasonably possible after receiving the order so we can investigate.

If an order is damaged, faulty or different from what you ordered, we’ll work with you to resolve it in line with applicable law. Depending on the circumstances and your legal rights, this may include a repair, replacement or refund. We’ll explain any return or collection arrangements and who will cover the related costs.

Change-of-mind returns

Because prints may be produced to order, we may be unable to accept a return simply because you changed your mind, selected the wrong image or size, or provided an incorrect delivery address. This does not affect any rights that apply to your particular purchase under consumer law.

Refunds

Where a refund is due, we’ll confirm it with you and arrange it through the original payment method where possible. The time it takes for the funds to appear can depend on your bank or payment provider.

Contact us

To request a cancellation, report a problem or ask about a return, contact:

Printably
Email: info@printably.co.za
Phone: 084 329 5474
Address: 25 Jukseidrift Rd, Pretoria Rural, Lanseria, 1748
Director: N.P. Chonco