Privacy Policy
Comments Privacy Policy
Last updated: 22 October 2026
Printably (“we”, “us” or “our”) operates the online store at printably.co.za. We handle personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
Information we collect
When you browse our store, create an account, place an order or contact us, we may collect your name, email address, phone number, billing and delivery address, account details, order history and messages to us.
For custom photo print orders, we collect the image files and print instructions you submit. Please upload only images you have permission to use.
Our website may also collect technical information, such as your IP address, browser type and pages visited, and use cookies needed for website functions, security and your shopping cart.
How we use your information
We use your information to manage accounts, process and deliver orders, print custom products, process payments and refunds, provide customer support, send order updates, protect our store, and meet legal and accounting obligations.
We send promotional messages only where permitted. You can unsubscribe from marketing emails at any time.
Payments and service providers
Payments are handled by the payment provider shown at checkout, such as iKhokha. The payment provider processes your payment information under its own privacy and security terms. We do not intend to store your full card number or card security code.
We share the information needed to fulfil your order with service providers such as our website host, payment provider, email provider, printer and delivery company. We do not sell your personal information. Some service providers may process information outside South Africa; where they do, we take reasonable steps to require appropriate protection.
Custom photo uploads
We use uploaded photos only to prepare and fulfil your print order and provide order support. Access is limited to people who need the files for those purposes. We do not display customer-uploaded photos publicly or use them in advertising without permission.
We keep uploaded files only for as long as needed to fulfil the order, provide support, resolve disputes and meet legal obligations. We then take reasonable steps to delete them.
How long we keep information
We retain order and account information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we take reasonable steps to delete it or remove details that identify you, unless the law requires us to keep it.
Security
We use reasonable safeguards to protect personal information from loss, unauthorised access, disclosure or misuse. No online service can guarantee complete security.
Your privacy rights
Subject to applicable law, you may ask us to confirm whether we hold your personal information, access it, correct it or delete it where we are not required by law to retain it. You may also object to or withdraw consent for certain uses and unsubscribe from marketing emails.
To make a privacy request, contact us using the details below. We may ask you to verify your identity.
Children
Our store is not intended for children to place orders without the involvement of a parent or guardian. If you believe a child has provided us with personal information without appropriate permission, contact us.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will be published on this page with its updated date.
Contact us
For privacy questions or requests, contact:
Printably
Director: N.P. Chonco
Email: info@printably.co.za
Phone: 084 329 5474
Address: 25 Jukseidrift Rd, Pretoria Rural, Lanseria, 1748